Buyer's Guide — Questions About This Product
Stage 1: Problem Recognition
Can I personalize this shadow box?
Yes! Our Personalized Felt Rose Shadow Box is a custom keepsake that can be tailored with names, dates, or special messages. Perfect for commemorating Mom's garden or a loved one.
Is this a good gift?
Absolutely! This shadow box makes a heartfelt Mother's Day gift, anniversary keepsake, or special occasion present. Each piece is crafted with love and attention to detail.
Stage 2: Information Search
What materials are used?
We use 100% natural wool for the felt roses, with details added using needle felting techniques. The shadow box frame is carefully constructed for durability and display.
How long does a custom order take?
Custom orders may take 7–14 business days depending on complexity. Each piece is handcrafted to order with careful attention to your specifications.
Stage 3: Evaluation
What if my item arrives damaged?
We carefully package each shadow box to prevent damage. If your item arrives broken or significantly different from the photo, contact us within 3 days with photos. We'll work with you on a replacement or refund.
Do you offer gift wrapping?
Yes! We offer gift wrapping for a small additional fee. You can add a personalized note at checkout at no extra cost — perfect for making the gift special.
Stage 4: Purchase Decision
Is checkout secure?
Yes — our store uses Shopify's secure checkout powered by Shop Pay. Your payment information is encrypted and protected. We accept Shop Pay, PayPal, Visa, Mastercard, and other major cards.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package through the carrier's website.
Should I insure my order?
For fragile handmade items, we strongly recommend selecting shipping insurance at checkout. This protects your order in case of loss or significant damage during transit.
Stage 5: Post-Purchase
My item arrived damaged. What do I do?
Contact us within 3 days of receiving your order. Send clear photos of the damage and the packaging. We'll arrange a replacement or full refund as quickly as possible.
Still have questions? Contact us anytime — we're happy to help!